Refund policy
RISEN FAITH
REFUND & RETURN POLICY
Last Updated: 05/23/2026
Overview
We want every customer to be satisfied with their purchase. This Refund & Return Policy explains how to return your order, the conditions for eligibility, and how refunds are processed. By placing an order through therisenfaith.com, you agree to the terms of this Policy, which is incorporated into our Terms of Service.
Quick summary of our policy:
- 90-day return window from the date of delivery
- Returns accepted on opened or unopened items
- Customer is responsible for return shipping costs to our warehouse
- Refunds processed within 3 business days of our warehouse receiving the return
- Refunds issued to the original payment method
90-Day Return Window
You may request a return within 90 days of the date your order was delivered, as confirmed by the shipping carrier's tracking record. Return requests received after the 90-day window will not be accepted, except where required by applicable law.
Returns are accepted whether the item is unopened or has been opened. There is no requirement that the item be in original or resalable condition, provided the return is received within the 90-day window and follows the return process described below.
How to Return Your Order
Important: You MUST contact us at support@therisenfaith.com BEFORE shipping your return to receive the correct return shipping address and confirm your return is eligible. Returns shipped without prior authorization may not be processed for refund.
To return your order, follow these steps:
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Email us first at support@therisenfaith.com within 90 days of delivery. Include your order number, name, and reason for return. Our customer support team will respond within 1 business day with the correct return shipping address and instructions.
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Ship your item to the return address provided by our support team using a trackable shipping method.
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Email us again at support@therisenfaith.com after shipping with your tracking number. Please include your order number, name, and tracking number. This step is required — returns without a tracking notification may not be processed.
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We recommend retaining your tracking number until your refund is fully processed.
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Once we receive and inspect your return, we will process your refund within 3 business days.
Return Shipping Address
To protect our customers and ensure your return is processed quickly, we do not publicly list our return address. The correct address will be provided by our customer support team after you initiate a return request at support@therisenfaith.com.
Items shipped to any other address (including our customer support address) will not be processed and cannot be returned to you.
Return Shipping Costs
The customer is responsible for return shipping costs, regardless of the reason for the return. We recommend using a trackable shipping method, as we are not responsible for returns lost or damaged in transit before reaching our warehouse. Original shipping charges paid at the time of purchase are non-refundable.
We are unable to provide prepaid return labels.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or if you received the wrong item, contact us within the 90-day return window at support@therisenfaith.com with:
- Your order number
- A clear photo of the damaged, defective, or incorrect item
- A photo of the shipping packaging (if damage occurred in transit)
We will evaluate the issue and, at our discretion, provide a replacement, store credit, or refund. Returns for damaged, defective, or incorrect items follow the same return process and return shipping terms described in this Policy, including customer responsibility for return shipping costs.
Refund Processing
Once we receive and inspect your return at our warehouse, we will process your refund within 3 business days. Refunds are issued to the original payment method used at the time of purchase. Refunds cannot be redirected to a different payment method.
Please note: After we process the refund on our end, your bank or credit card company may take an additional 3 to 10 business days to post the refund to your account. This processing time is outside our control.
If more than 15 business days have passed since we confirmed your refund was processed and you have not seen the refund in your account, please contact us at support@therisenfaith.com so we can investigate.
Original shipping costs paid at checkout are non-refundable. Refunds will be issued for the product price only.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items returned outside the 90-day return window
- Items returned without prior authorization from support@therisenfaith.com
- Items shipped to any address other than the designated returns address provided by our support team
- Digital products, including ebooks and digital audiobooks
- Gift cards
- Free promotional items or bonus items included with a purchase
Exchanges
We do not process direct exchanges. If you wish to receive a different item, please:
- Request a return for your original purchase following the process above;
- Once your refund is issued, place a new order for the item you would like.
Order Cancellations
To cancel an order before it has shipped, contact us as soon as possible at support@therisenfaith.com. We will make reasonable efforts to cancel orders before shipment, but we cannot guarantee cancellation once an order has been processed by our warehouse. Orders that have already shipped must be handled through the standard return process described above.
Refused or Undeliverable Packages
If a package is refused upon delivery or returned to us as undeliverable due to an incorrect address provided by the customer, we will, at our discretion: (a) refund the product price less original shipping costs and any return-to-sender fees charged by the carrier, or (b) reship the package at the customer's expense.
Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute with your bank or credit card company, please contact us first at support@therisenfaith.com and allow us a reasonable opportunity to resolve the issue.
Filing a chargeback without first contacting us may result in: (a) denial of the chargeback through our records; (b) termination of your account and inability to place future orders; (c) recovery of chargeback fees and administrative costs as set forth in our Terms of Service. Chargebacks for items received and not returned within the 90-day window will be contested with full documentation.
Changes to This Policy
We reserve the right to modify this Refund & Return Policy at any time. The most current version is available at therisenfaith.com/policies/refund-policy. Returns are processed according to the policy in effect at the time of the return request, except that customers who purchased before a material change will be honored under the policy in effect at the time of their purchase.
Contact Us
For all return requests, refund questions, or order issues:
Email: support@therisenfaith.com
We respond to all return requests within 1 business day.
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